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We provide a full suite of VR services for start-up practices. RWS subsidises your reception costs to allow your recommendation base to construct (physician after hours answering service). We assist build your recommendation base with you and more assistance this recommendation base development by taking time with your clients and your referrers on each call

RWS Virtual Reception is not about timing and determining your call lengths. We start you off at a subsidised rate, so you can invest time and funds to establish a strong recommendation base. We wish to see your organization grow. We have priced our Virtual Reception service at an expense to reflect this objective.

all queries from patients are addressed in a prompt and effective manner, with messages forwarded to you by means of e-mail. When a referrer calls, we address them as your personal staff. visits are reserved straight into your software application, we are competent in many platforms. Visits are tactically reserved to maximise time performance for the physician (e.

Letter is sent out exact same day If no reply, follow up letter sent out 2 weeks later Letter goes to referring physician we upgrade and publish your referrals. answering medical services. All is finished as if we are sitting in your office. If you require, we can also supply a billing service for you (medical answering). We invoice and collect payments from clients We process all receipts into your nominated system We submit the Medicare on-line rebate for the client, provide them with the advantage declaration or invoice receipt for their consultation We co-ordinate all elements of operation reservations medical facility theatre reservations, anaesthetist and assistant allotments, elective admission types, public admission types and any other associated documentation We liaise with clients on your behalf relating to pre-operative preparation and complete health fund checking We utilize ECLIPSE online billing for health funds, making sure that all cost schedules (including Medicare) are up to date We can expense patients any Out of Pocket costs for the treatment and issue an educated financial approval We can help all experts with registration with all personal health funds We lodge all operation billings online by means of ECLIPSE and report all ECLIPSE payments got into the checking account of your choice We go through any ECLIPSE rejections remedying and resubmitting claims as asked for by Medicare within 5 days of alert of the rejection We can establish document design templates for your transcriptions (eg: initial assessment correspondence, review assessment correspondence, operation report correspondence) We transcribe all consulting/operating notes received via batching or by logging in remotely to your favored medical software application within 24 48 hours of receipt of voice file We advise/submit the batch/correspond for your review and correction and distribute the correspondence the very same day that the transcription has been approved Affordable RWS virtual reception keeps your start-up workplace costs low, so you have cash to buy other locations of your business Flexible The VR service can change as your practice needs change No long-term contracts so you are in control of your business We take some time on the practice contacts us to make sure good relationships are developed with clients and referrers (we do not measure call times!) When you are prepared for staff we employ and train as needed We supply backup support for staff leave and practice modifications We can support you with referrer marketing assistance to guarantee your business is growing You have the consistency of all services being offered under one roof We certainly do

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Yes, you can. Much of our clients have a 'hybrid' design where some administrative tasks are carried out by the onsite staff and others performed by RWS Virtual Reception. Ad hoc VR is described as temporary telephone diversion (TTD) and is just offered to existing VPM customers in emergency cases (e.

a team member hires sick). It is not readily available as a stand-alone package. A growing practice is the goal of every expert. If your practice grows, we can increase your services. If you outgrow us, you can stop the service at any time (post the three-month commitment) with a month's notice.

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Getting begun is easy. As soon as you have accepted the formal scope, we will designate a contact number for you to redirect your incoming calls. As soon as you have done that and gave us access to your software, we are good to begin! From date of scope acceptance, generally we can activate the service within 24 hr (depending upon how quickly we can get access to your software application and phones are diverted).

Obviously. RWS VR have lovely offices where we can meet to talk about anything else your practice needs to be effective. Additionally, we can also meet over Zoom. The VR service is provided 9am 5pm AEST. Outside these hours medical professionals and patients can leave a message on the customised voice mail.

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You can definitely have your own contact number and line that is responded to based on your guidelines. For example: "Good morning, Dr. Smith's rooms, Jane speaking." Or "Good early morning, Smith ENT and Audiology, Jane speaking". If you select not to have this function, the phones will just be responded to as "Specialist Suites, Jane speaking.".

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This documents can then be sent out through to the VR group to process into your software application. The onsite personnel can also collect payments throughout the day from the patients and after that at the end of the day send out through all details for the VR group to process into the software application.

You can have your onsite personnel gather the funds on your behalf, using your EFT terminal, and send us the information for processing in your software. Otherwise, we can collect the funds for you. All payments gathered on your behalf will be fully reconciled to your consulting list and one amount moved via EFT into your chosen account on the following organization day.

The payment suggestions will come through to us (if you pick this technique) and we will process the payment into your medical software application. RWS is proud to be part of the Qualified Adviser Program for Genie Solutions, linking customers with relied on partners throughout the Healthcare Market.

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For medical service suppliers, there's no greater obligation than the care provided to their clients (physicians and surgeons answering services). Doctors, dentists, orthodontists, chiropractic specialists, and other medical company should have the ability to focus all of their efforts on the clients who have delegated them with their health. That's why it's crucial that all organization operations are conducted with professionalism and performance

While some medical provider have sunk a wealth of resources in employing, training, and managing a full-time reception staff, other suppliers have searched for more smart solutions - 24 7 medical answering service. Intelligent Office's phone answering services are particularly designed to provide the robust operational support of a full-time staff without the costs of full-time workers

And for numerous, a full-time staff might be the option they prefer. However Intelligent Office offers the most contemporary business option, where quality does not need to be sacrificed for a lower cost. Our medical workplace virtual receptionists are more than capable of managing the daily workplace operations, so you can focus your energy on the tasks that matter the most.